Terms and conditions of use



The site is the property of Carbone 43 in its entirety, as well as all related rights.

Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.

However, hypertext type links to the site are authorized without specific requests.


1. Acceptance of conditions

The customer acknowledges having read, at the time of ordering, the special conditions of sale set out on this screen and expressly declares to accept them without reservation.

These general conditions of sale govern the contractual relations between Carbone 43 and its customer, both parties accepting them without reservation.

These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.



2. Products


The photographs illustrating the products do not enter into the contractual field.

If errors occur, in any case, the responsibility of Carbone 43 can not be engaged.

All the products offered to its customers by the ilario.com site are available in our warehouse, except for the mention "out of stock" or "Out of Stock" or for products not yet produced and to come or any other special annotation.



3. Order


All exchanges between Carbone 43 and its customer are considered as proof of the nature, content and date of the order.

Carbone 43 confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded after payment of the order.

Carbone 43 reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, the non-respect of the intellectual property of the products manufactured by Carbone 43 or any other dispute between the parties. two parts.

The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.


4. Delivery


After confirmation and / or payment of the order, Carbone 43 undertakes to deliver to its carrier, all the references ordered by the buyer and this within a maximum period of 72 working hours, or possible agreement with the customer on the date of shipping.


This carrier undertakes by contract with Carbone 43 to deliver the order to the buyer's address provided by Carbone 43.


For deliveries outside the European Community, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the command.

Carbone 43 is released from any legal liability if the payment of taxes was not made by the customer.


Delivery will be made by La Poste in Colissimo Coliposte recommended with tracking, or any other carrier according to the wishes and agreement of both parties.

Delivery is made by direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer.

Any delays do not entitle the buyer to claim damages.


Deliveries to EEC countries are made by La Poste in colissimo Coliposte followed by Europe or Priority international mail or any other carrier according to the desire and agreement of both parties.


For deliveries outside the EEC, deliveries are made by La Poste in colissimo Coliposte followed or the international postal services or any other carrier according to the desire and agreement of both parties.


In the event of apparent defects, the purchaser has the right of return under the conditions provided for in this document.


Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.


The goods always travel at the risk and peril of the recipient. Always check your package on arrival.

Any reservations must be made upon delivery to the carrier in the event of missing or damaged upon delivery and / or possibly refused the package so that it is returned to the sender.

In addition, the customer has 15 days from receipt of payment by our services to report that he has not received the package. After this period, no complaint will be accepted.



5. Withdrawal


Right to retract

You have 7 days (from receipt of items) to contact us if there is any problem.

Each order is handled with care and items checked before shipping.

However, if a problem occurs during transport, please contact us, we will tell you what to do.

The photos give a complete overview of the product and no returns will be accepted because you have changed your mind.

Only returns for breakage during transport will be possible.

Please contact us before any return, do not return anything without our prior consent.

Any return without our prior agreement will be systematically refused and returned to the sender.

If you have received our approval for a return, return the item (s) new (s) in their original, undamaged packaging, along with any accessories, instructions for use and documentation to the 'following address:


3 Les Trembles

74330 La Balme de Sillingy


Upon receipt of your return an exchange will be made or if this is not possible a credit note valid for 3 months on the ilariostore site will be provided to you, with the exception of shipping costs (shipping and return), customs costs (shipping and return), possible costs of repairing the goods, ...

No refund of money will be given.

€ 25 restocking fees are also deducted.

The exchange or credit will be made within a maximum of 15 days.

Any order placed on the ilariostore.com site implies acceptance of our conditions of sale and withdrawal.


6. Price


The price is expressed in euros.

The price indicated does not include transport, the cost of transport is calculated according to the weight of the package and its destination.

The price indicated in the order confirmation is the final price.

VAT for France and EEC countries is added for individuals, but not for non-EEC countries or for professionals with an intra-community VAT number.

The invoice includes the price of the products, handling and packaging costs, transport costs and any taxes.


7. Payment


The price invoiced to the customer is the price indicated on the order confirmation sent by Carbone 43.

Payment is made by credit card, via Paypal, by bank or postal check (payable to: CHIERA Ilario), by bank transfer or by postal order.

The order validated by the customer will only be considered effective when the concerned bank payment centers have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by e-mail. In addition, Carbone 43 reserves the right to refuse any order from a customer with whom there is a dispute.



8. Disputes


This contract is subject to French law.

 Carbone 43 cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or the improper use of the products sold.


It is the same for any modifications of the products resulting from the manufacturers.

The responsibility of Carbone 43 will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.


In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumer association. or any other advice of his choice.

It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee.

It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations.

In the event of a dispute, the customer will first contact the Carbone 43 company to obtain an amicable solution.

Otherwise, the Commercial Court of Annecy 74000 France has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.



9. Guarantee


Carbone 43 cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country.

The liability of Carbone 43 is systematically limited to the value of the product in question, value at the date of sale, without any possibility of recourse to the brand or the company producing the product.


10. Legal information


The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts.

Failure to provide information results in the non-validation of the order.

In accordance with the law "Informatique et Libertés". The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Carbone 43 by email at the address: contact@ilario.com.


Carbone 43 undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party.